1. Introduction
Welcome to Mindful Career Inc. (“Mindful Career,” “we,” “us,” or “our”). These Terms and Conditions of Use (“Terms”) govern your access to and use of the Mindful Career website and booking platform powered by GoDaddy.com LLC (“GoDaddy”), as well as the career counselling services offered through the platform.
By accessing, browsing, booking, purchasing, or using the Platform or Services, you agree to be bound by these Terms, including our Cancellation, Rescheduling, and Refund Policy, and GoDaddy’s Universal Terms of Service, which are incorporated by reference.
If you do not agree to these Terms in full, you are not authorized to access or use the Platform or Services.
2. Eligibility and User Certification
By using the Platform, you represent and warrant that:
You acknowledge that Mindful Career relies on the accuracy of the information you provide in order to offer Services.
3. Scope of Services and Content
The Services, including career coaching, assessments, advice, text, graphics, materials, or other content made available through the Platform, are for informational and educational purposes only.
Mindful Career does not provide psychiatric, psychological, medical, or emergency advice through the Platform. The Services are not a substitute for mental health counselling, psychotherapy, medical care, or crisis support.
Mindful Career does not guarantee career advancement, income increases, job placement, financial outcomes, or specific employment results.
4. Acceptable Use
You agree not to:
Mindful Career reserves the right to monitor usage and remove, block, suspend, or terminate access at its sole discretion.
5. Fees and Payments
All fees for Services (“Fees”) are due and payable in advance or in accordance with the payment plan selected at the time of purchase.
Except as expressly provided in Section 6, Fees are non-refundable once Services have been accessed, scheduled, initiated, reserved, delivered, or otherwise used in whole or in part.
You authorize Mindful Career to charge your provided payment method for all scheduled sessions, program purchases, payment plan installments, applicable taxes, missed-session charges, and any other amounts due under these Terms.
Mindful Career may update Fees for future bookings or purchases at its discretion.
Mindful Career allocates a portion of payments to independent Career Coaches engaged to deliver Services. Mindful Career provides the Platform, scheduling, administrative support, and related infrastructure.
Where you purchase a program or package, including under a payment plan, you acknowledge and agree that you are purchasing a structured program or package and not individual sessions on a session-by-session basis.
A payment plan is offered solely as a convenience and allows the cost of the program to be paid over time. It does not alter the scope, structure, or value of the program.
5.1 Program Cancellation and Account Reconciliation
Where a program or package is expressly offered with Mindful Career’s 100% Risk-Free Guarantee, you may discontinue the program at any time during the applicable program validity period without a cancellation penalty.
Upon receipt of a cancellation request, future scheduled installment payments will be stopped as soon as reasonably practicable.
Your account will then be reconciled based on the value of Services rendered, used, completed, initiated, reserved, or otherwise provided as of the effective date of cancellation.
For greater certainty, Services rendered may include:
If the total amount you have paid exceeds the value of Services rendered, you will be eligible for a refund of the difference, less any applicable non-refundable payment processing, transaction, credit card, Stripe, or merchant fees incurred by Mindful Career, to the extent permitted by applicable law.
If the value of Services rendered exceeds the total amount you have paid, the outstanding difference will remain payable to Mindful Career.
Once the account has been reconciled and any outstanding balance paid, you will have no further obligation to pay for the unused portion of the discontinued program.
The Risk-Free Guarantee applies only where expressly stated in the applicable program offer, registration materials, invoice, or written correspondence from Mindful Career.
6. Cancellation, Rescheduling, and Refund Policy
6.1 Notice Requirement
Cancellations or rescheduling requests for individual sessions must be submitted at least seventy-two (72) hours before the scheduled session.
6.2 Late Cancellation and No-Show Policy
Sessions canceled, missed, or rescheduled with less than seventy-two (72) hours’ notice are deemed used, non-refundable, and non-transferable.
Such sessions will be considered Services rendered for purposes of any account reconciliation following program cancellation.
6.3 Program Cancellation and Refunds
Where a program is expressly covered by Mindful Career’s 100% Risk-Free Guarantee, you may discontinue the program during its applicable validity period.
There is no cancellation penalty for discontinuing an eligible program.
Following cancellation, your account will be reconciled in accordance with Section 5.1 based on Services rendered as of the effective cancellation date.
If you have paid more than the value of Services rendered, the applicable difference will be refunded, less any applicable non-refundable payment processing, transaction, credit card, Stripe, or merchant fees incurred by Mindful Career, to the extent permitted by applicable law.
If the value of Services rendered exceeds the amount paid, the outstanding balance will remain payable.
Services already rendered are non-refundable.
6.4 Services Rendered
For greater certainty, any session attended, missed, or canceled within the applicable cancellation window, and any assessment, report, onboarding activity, profile review, preparation, analysis, or other individualized work initiated or performed on your behalf, shall be deemed Services rendered.
No refund, credit, or reversal will be available for Services rendered, except where otherwise required by applicable law.
6.5 Processing and Merchant Fees
You acknowledge and agree that payment processing and merchant fees are charged by third-party providers and may be incurred by Mindful Career at the time payment is processed.
These fees may be non-recoverable by Mindful Career.
Where a refund is otherwise payable following cancellation or account reconciliation, the refund will be reduced by any applicable non-refundable payment processing, transaction, credit card, Stripe, or third-party merchant fees incurred in connection with the payment, to the extent permitted by applicable law.
These amounts are third-party processing costs and are not a cancellation penalty.
6.6 Service Validity and Expiry
Unless otherwise agreed in writing, all Services must be used within the following timelines:
Clients are responsible for scheduling and completing Services within the applicable validity period.
Any unused portion remaining after the applicable validity period expires will be automatically forfeited without refund, credit, extension, or transfer, except where otherwise required by applicable law or expressly agreed to in writing by Mindful Career.
For programs covered by the Risk-Free Guarantee, any request to discontinue the program and receive an account reconciliation must be made before the applicable validity period expires.
The Risk-Free Guarantee does not create a right to a refund for Services that have already expired.
6.7 Written Program-Specific Terms
Mindful Career may provide specific written payment, cancellation, refund, or program terms in connection with a particular program, package, promotion, or client engagement.
Where such written terms expressly differ from these general Terms and Conditions, the specific written terms will govern the applicable purchase to the extent of the inconsistency, subject to applicable law.
7. Independent Providers
Career Coaches are independent contractors, not employees or agents of Mindful Career.
Mindful Career does not supervise, control, or guarantee the professional judgment, recommendations, methods, or conduct of Career Coaches.
Clients are encouraged to exercise independent judgment and discretion in evaluating Career Coaches and the Services provided.
Mindful Career shall not be liable for:
8. Intellectual Property
The Platform, Services, and all related content are the intellectual property of Mindful Career or its licensors and are protected by applicable copyright, trademark, and other intellectual property laws.
You may not copy, reproduce, distribute, sell, publish, modify, reverse engineer, or create derivative works based on the Platform, Services, or content without Mindful Career’s prior written consent.
Mindful Career grants you a limited, revocable, non-transferable, non-exclusive license to access and use the Platform solely for the purpose of accessing the Services.
9. Disclaimers
The Platform, Services, and content are provided “as is” and “as available,” without warranties of any kind, express or implied.
Mindful Career disclaims all warranties, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
Mindful Career does not guarantee uninterrupted or error-free access to the Platform, nor does it guarantee that defects will be corrected.
Your use of the Platform and Services is at your own risk.
10. Limitation of Liability
To the maximum extent permitted by law, Mindful Career and its affiliates, licensors, suppliers, officers, directors, contractors, and service providers shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, revenue, data, business opportunity, or goodwill, arising from or related to your use of the Platform or Services.
Your sole remedy for dissatisfaction with the Platform or Services is to stop using them.
11. Privacy
Mindful Career respects your privacy. Personal information collected in connection with the Platform and Services is processed in accordance with applicable privacy laws and Mindful Career’s Privacy Policy.
Mindful Career may use third-party service providers and technology platforms for purposes including client intake, scheduling, communications, customer relationship management, payment processing, and the administration and delivery of assessments and Services. These providers may collect, store, or process personal information in accordance with their applicable privacy and data processing terms.
Career Coaches and regulated professionals may maintain client records and other information in accordance with their own professional, regulatory, legal, and record-keeping obligations.
Mindful Career takes reasonable measures to protect personal information within its custody or control and will provide notification of a privacy breach where required by applicable law.
For further information regarding the collection, use, disclosure, retention, and protection of personal information, please refer to Mindful Career’s Privacy Policy.
12. Termination
Mindful Career reserves the right, without notice and in its sole discretion, to terminate or suspend your access to the Platform or Services for any reason, including violation of these Terms.
Mindful Career may modify, suspend, or discontinue the Platform or Services at any time without liability.
13. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada and the federal laws applicable therein, without regard to conflict of law principles, except to the extent preempted or superseded by applicable law.
Except where prohibited by applicable law, and where disputes cannot be resolved amicably, all disputes, controversies, or claims arising out of or relating to the Services or these Terms shall be resolved by binding arbitration under the Rules of Arbitration of the International Chamber of Commerce (“ICC Rules”).
The following provisions shall apply:
If any portion of this Section is found unenforceable as to a particular claim or request for relief, that claim shall proceed only to the extent required by applicable law, and the remainder of this Section shall remain enforceable to the fullest extent permitted by law.
14. Changes to Terms
Mindful Career reserves the right to update or modify these Terms at any time without prior notice.
Updated Terms become effective upon posting. Your continued use of the Platform or Services after changes are posted constitutes acceptance of the updated Terms.
15. Contact Information
If you have questions about these Terms or the Services, please contact:
Mindful Career Inc.
Email: info.support@mindfulcareer.ca
Website: www.mindfulcareer.ca